Hikvision Singapore Technical Support

How can we help you?


We provide technical support for Hikvision products in Singapore. Our engineers are trained and certified by Hikvision to perform installation and troubleshooting.



Hikvision Default Password


There is no default password for Hikvision newer devices. Every unit comes unactivated and you need to set your own password in order to activate it.
If you have lost your password, please follow the link below to reset you password.



How to Reset Password on SADP


Hikvision Singapore Support - Reset Password or Default Password


How to Change Password For Hikvision Device


Hikvision Singapore Support - Change Device Password


Upgrading the Firmware on the Hikvision DVR and NVR

How to Enable a Privacy Mask Through a DVR or NVR



Best Practices


Making smart choices about cybersecurity will help you more effectively protect the valuable assets you are already guarding with physical security.


  1. Keep appliances current: update software and firmware regularly. As vendors find issues, manufacturers work to create fixes that will help prevent issues later. Your due diligence is required.
  2. Passwords as a minimum should be at least 8 characters long and be a combination of letters, numbers, and special characters. Everyone should be assigned their own username and password. This ensures accountability
  3. Each user account should only be given the authority to access the resources required to fulfill their specific responsibilities.
  4. Every transaction that occurs on the appliance should be logged so that there is a record kept for forensics later. This accounting is a must.
  5. Whenever possible, use a firewall appliance between your IT assets and the Internet. At the very least use NAT at your Internet gateway.
  6. Use uncommon ports: “security through obscurity.” This creates an additional step when someone is trying to access your appliances.
  7. When possible, put your network and IT assets behind locked doors to limit unnecessary access.
  8. Make sure you are using password lock-out features for invalid login attempts and if possible, receive notifications of these attempts.
  9. Design a plan of who to notify in the instance of your appliances being compromised (or simply if you suspect that they have).
  10. If you suspect a vulnerability is due to a flaw with the manufacturer, notify the manufacturer so that they can test. If an issue is found they can also work to fix it.


Report and Issue? Need further Support? Click here to contact us.


Local Hikvision Warranty

All products sold by Prowler International comes with local warranty. Do contact us for support.

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